Re:
Our process
Discovery → Handoff
Every Build Follows the Same Path.
Every build we deliver runs the same path, from understanding how you actually work to handing you software your team can run. No black boxes, and you're never left with something only we know how to run.
Discovery. We learn how your business actually runs. We sit with the real workflow: the inputs, the steps, the people, the edge cases the spreadsheet never captured. Before a line of code, we agree on exactly what success looks like.
Scoping. We agree exactly what we're building, and what it costs. We draft a scope of work together - what's included, what's not, a one-time setup fee and one flat monthly, both in writing before we build. Build starts once the scope is signed and the setup payment is in.
Built to fit. Software shaped to your workflow, not the other way around. We build to your process, never a generic SaaS you bend your business around. You see it early and often, so it lands the way you actually work.
Deployed & supported. Deployed to production and kept running. It goes live on a date we agree in writing, monitored, with audit trails and pre-write backups so your data stays safe. Outreach goes live in stages: our own addresses first, then a small real batch, then your full list. Your monthly starts on the go-live date, not before.
Handoff. You can run it and understand it. Your team gets its own logins and a plain-language guide it can run without us in the room. The monthly covers hosting, support (email first) and updates, with no per-seat fees and no cut of your sales, and your data exports whenever you want.
We run this exact process on ourselves first. This site and our own team console are our own builds.
Built for your workflow,
NewERA Automation LLC
NewERALLC.
Automation that works
Tell us the manual work eating your week. We'll walk you through how we'd approach it, start to finish.
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